Cancellation and Returns Policy

Right to Cancel

This cancellation policy is in accordance with the Israeli Consumer Protection Law, 5741-1981, and the regulations enacted under it.

Under the law, you may cancel a transaction within 14 days of receiving the product, or from the day of receiving the disclosure document — whichever is later.

A cancellation notice can be given by phone 054-3100861, by email looloooooo.jewelry@gmail.com or by mail to Modiin 16, Herzliya.

Return Conditions

Products may be returned provided they are in their original condition, without signs of use, in their original packaging. Custom-made products cannot be returned unless defective.

How to Return

To initiate a return, contact us via email with your order number and reason for the return. Once approved, send the product via registered mail to the address provided.

Refunds

Refunds will be issued to the original payment method within 14 business days of receiving the returned product. Original shipping costs are non-refundable unless the return is due to a product defect.

Exchanges

Products may be exchanged for a different size (subject to availability) at no additional cost. Exchange shipping is free of charge.

Defective Products

If you receive a defective product, contact us immediately with photos of the defect. Defective products will be replaced or fully refunded, including shipping costs.

Business Details and Contact

Business: Nonis Ltd. (looloo), Company No. 514515808
Owner: Anat Ben Yosef
Address: Modiin 16, Herzliya, Israel
Phone: 054-3100861
Email: looloooooo.jewelry@gmail.com